Frequently Asked Questions.

Get clear answers on ticket fees, Paystack bank payouts, refund handling, and our browser-based door scanning technology.

Crenelle is 100% free for free and RSVP events — including unlimited guests, QR passes, email invitations, reminders, and browser scanner links. For paid ticket sales, we charge a simple 5% platform commission per ticket plus standard Paystack processing. There are no monthly subscription fees, setup costs, or contracts.

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We respond promptly to organizer inquiries regarding custom events, bulk volume, and gate logistics.

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Issue unique QR passes, share scanner links with your gate team in seconds, and collect payouts with ease.

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Frequently Asked Questions.

How much does Crenelle cost to use?

Who pays the payment processing fee?

Is there a limit on how many free guests I can register?

When and how do I receive ticket payouts?

How do I connect my bank account to receive payouts?

Which currencies and countries are supported?

What is Crenelle's refund policy?

What happens if my event is cancelled or rescheduled?

How are chargebacks and payment disputes handled?

Do ushers and gate staff need to download an app or log in?

Can a guest share their QR pass with someone else or reuse it?

How do group tickets and party sizes work at check-in?

What happens if internet connectivity at the venue is weak?

Can I import an existing guest list from a spreadsheet?

Can I customize the email invitations with my brand?

What is the difference between Open and Closed events?

Can I download post-event reports and export attendee data?

Is guest personal data secure and private?

Can I invite team members and co-hosts with restricted permissions?

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Ready to create your first event?